• Order Your Wool Artwork: Choose from a variety of options to find the perfect size and type for your custom piece.
• Share Your Pet's Photo: After placing your order, you’ll receive an email within 24 hours asking you to upload photos of your pet.
• Approve & Receive: We’ll send you the photos of the draft work for your review two times throughout the production process. Together, we’ll ensure that it’s just perfect before we ship your finished masterpiece.

Portrait product is wrapped by multiple layers of polyethylene foam, and placed in a three-layer extra-hard kraft paper box to prevent damage from collisions.

To keep the bright color and look of your wool fabrics, gently brush off any surface dust with a soft-bristled brush. If you notice any small wool balls forming from friction, carefully trim them away with scissors.

Yes. It can be washed with cold water and pressed gently with your hands. If it's particularly dirty, you can gently scrub it. Please keep in cool and dry place after cleaning, to protect from damp and direct sunlight.